Shipping & Returns

We ship from Glasgow, Scotland to the United Kingdom, Europe and the United States. Orders are sent with Royal Mail tracked services.

The exact charge for your country is shown in your bag before you pay. UK orders over £75 ship free.

Everything we sell is made to order, so your item is produced for you rather than picked off a shelf.

• Production takes up to 5 working days (Monday to Friday, excluding public holidays); we dispatch as soon as your item is ready.
• United Kingdom: 1–3 working days after dispatch.
• Europe: 3–7 working days after dispatch.
• United States: 5–10 working days after dispatch.

These are Royal Mail's typical times and can occasionally be longer, especially at busy periods. If your parcel has not arrived within 10 working days of dispatch, email us and we will look into it.

Tracked orders carry a Royal Mail tracking number. Keep your order confirmation email — if you need your tracking details again, email us and we will send them over.

For orders outside the UK, your parcel may be subject to import duties, taxes or handling fees charged by your country's customs authority. These are not included in your order and are your responsibility. We cannot predict or refund them.

• You have 14 days from delivery to tell us you want to return an item.
• Items must be unworn, unwashed and in their original condition, with any tags still attached.
• Email us with your order details and we will give you the return address to send it to.
• Return postage is paid by you unless the item is faulty or was sent in error.
• We refund within 14 days of receiving the item back, to the card or account you paid with.

To start a return, email patersonsprograms@gmail.com.

If your item arrives damaged, faulty or is not what you ordered, contact us within 30 days. We will cover the return postage and send a replacement or refund you in full.

Every product page has a size guide. Our hoodies and tees are sized S–3XL; both the hoodie and t-shirt styles are available in athlete and street fits, so check the fit description before ordering.

Personal training programmes are services rather than goods, so the returns process above does not apply. See our Terms & Conditions for how those are handled, or email us and we will sort it out.